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Learn how to deal with difficult colleagues and clients. At the
heart of dealing with difficult people is handling their--and your
own--emotions. How do you stay calm in a tough conversation? How do
you stay unruffled in the face of passive-aggressive comments? And
how do you know if you're difficult to work with? This book
explains the research behind our emotional response to awful
colleagues and shows how to build the empathy and resilience to
make those relationships more productive. Books in this series are
based on the work of experts including: Daniel Goleman Tony
Schwartz Nick Morgan Daniel Gilbert This collection of articles
includes "To Resolve a Conflict, First Decide: Is It Hot or Cold?"
by Mark Gerzon; "Taking the Stress Out of Stressful Conversations,"
by Holly Weeks; "The Secret to Dealing with Difficult People: It's
About You," by Tony Schwartz; "How to Deal with a Mean Colleague,"
by Amy Gallo; "How To Deal with a Passive-Aggressive Colleague," by
Amy Gallo; "How to Work with Someone Who's Always Stressed Out," by
Rebecca Knight; "How to Manage Someone Who Thinks Everything Is
Urgent," by Liz Kislik; and "Do You Hate Your Boss?" by Manfred F.
R. Kets de Vries. HOW TO BE HUMAN AT WORK. The HBR Emotional
Intelligence Series features smart, essential reading on the human
side of professional life from the pages of Harvard Business
Review. Each book in the series offers proven research showing how
our emotions impact our work lives, practical advice for managing
difficult people and situations, and inspiring essays on what it
means to tend to our emotional well-being at work. Uplifting and
practical, these books describe the social skills that are critical
for ambitious professionals to master.
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